Our FAQs

Eco Structures thrives on providing solutions to match your individual needs. We answer your most frequently asked questions below.

General

For a detailed list of our specifications please click here- Specifications & Warranty Info for Our Tents & Add-Ons

STANDARD ECO TENT FEATURES

• RT12 Canvas Walls and Ceilings
• PVC Fly Roof
• Floor joist and bearers galvanised 200C
• Steel structural frame – Hot dipped galvanised steel
• Composite Decking External
• CFC Floor Sheeting
• All fixing required for install

VALUE ADDS

• Eco Anchor Foundation
• Vinyl Flooring
• Sliding Glass Front Doors
• Lift Kits for undulating terrain
• Bath Pods or Bath Kits
• Stairs & Balustrades

Yes. Every tent product meets the building code of Australia (BCA) standards, and engineered and manufactured to the maximum cyclonic wind rating of Australia for any structure (Region D). Full engineer certification can be provided if required.

Yes Eco Structures have a pre-engineered building system, design & optimised to meet & exceed all building requirements. However, each floor plan will require site specific engineering based upon the exact site location & conditions.

Our process is designed to quickly create unique travel experiences. We add value as every step of the way, giving you every assurance you’re investing in the highest quality, longest lasting products available today.

  1. Initial inquiry
  2. Identify project requirements
  3. Formal quote developed and supplied
  4. Approval from client – 10% deposit required
  5. Manufacture drawings & specifications finalised. This usually takes 1 week, unless special ‘one-off’ drawings are required.
  6. Manufacture commences – This usually takes 90 days, or more if prototyping is required – 40% payment required
  7. Shipping – Shipping can take anywhere between 2 weeks to 2 months depending on location – 40% payment required prior to shipping
  8. Arrival at nearest port – Final 10% payment to be made on arrival
  9. Customs clearance – 2 to 4 days
  10. Freight to site
  11. Installation

The timeline for receiving your Eco Tent depends on how quickly you finalise the design drawings, sign off on specifications, and provide the deposit. Our manufacturing takes 90 days, plus shipping, but this can only start once we have the signed documents and deposit.

For a detailed list of the Warranty please click here- Product Warranty Information 

  • RT Canvas: 5 Year Limited Warranty. Estimated life 10-12 years minimum.
  • Flooring external WPC Board: 5 Year Limited Warranty. Estimated life 10 years minimum.
  • Floor joist and bearers – Blue Scope Lysaght 200c: 10 Year Limited Warranty. Estimated life 20 years minimum.
  • Structural Steel Frame: 15 Year Limited Warranty. Estimated life 25 -50 years minimum.

We provide significant after sales support to our clients in the following ways:

  • A full set of technical drawings is provided with each product describing how the eco tents should be erected and the care and maintenance requirements and warranty provisions
  • 3 hours of technical support is provided to assist with any issues that may arise during the glamping tent erection process
  • We put you in contact with local installers who can erect the products in accordance with our instructions
  • We have experienced trainers who can assist you with the installation process at a reasonable cost
  • Where necessary we can provided full supervision of the installation process.

For a detailed list of our terms and conditions please click here- Terms and Condtitions 

download General in depth information on our products:

The System

We offer various options:

  • Pop Up Tents are non-permanent structures.
  • Eco Tents are permanent structures (For large orders we can engineer a detachable subfloor base for easier council approvals, only upon request).
  • Our Eco Anchor foundation system offers a small environmental footprint compared to conventional foundation systems such as concrete slabs, pads and stumps etc.
  • The installation of our Eco Anchor foundation system negates the need of heavy concrete trucks and the like on site that can cause major disturbance to ground surfaces and natural flora.
  • The relatively fast install time of 2 days approx. per tent equates to minimal time on site (therefore minimal disturbance) for construction workers and machinery compared to conventional dwellings which may take several weeks.
  • As our glamping tents are prefabricated, all required materials/ components are accurately manifested meaning minimal waste is left at the site.
  • Our glamping tents in kit form can, and have been, airlifted into remote and environmentally sensitive locations offering minimal impact compared to conventional truck haulage.
  • Our glamping tents can be dismantled and easily removed if required in 2 days approx. per tent offering minimal onsite disturbance compared to demolition of a conventional structure.
  • A range of environmentally friendly services can be installed to our tents including solar panels, septic and filtration systems etc.
  • Our Eco Decking flooring is manufactured from recycled rice husk composite material offering natural thermal insulation.  With the colour embedded into each board no painting or staining is required preventing harmful chemicals spilling into the earth.
  • Durability of product means minimal maintenance and disturbance on site.
  • Our glamping tents are energy efficient and can be heated or cooled very efficiently due to the canvas construction holding the ambient air temperature so well which ultimately minimises power consumption.
  • The aesthetics of our design and neutral canvas colours visually blends in well with the natural environment.

An Eco Anchor is a quick, cost-effective foundation system for eco tents, ideal for uneven terrains. It uses four drive rods installed with a pneumatic hammer to create a stable base. The system allows for up to 100mm of height adjustment and includes 1-meter extensions for varying ground levels. With minimal environmental impact and a small footprint, it’s a sustainable alternative to traditional concrete foundations.

A bathpod is a prefabricated unit that is fully finished internally. It has a panel that electricians and plumbers can connect to. It erases unnecessary wet trades, and can be installed within 2 hours.

A Bathpod is a prefabricated bathroom that arrives fully assembled and ready for immediate power and water connections. A Bath kit is a more affordable option that includes loose fixtures for on-site installation.

Pricing

Our Eco Tents are customised to fit your unique needs and climate. Prices start at $10,573 USD for basic tents and can go up to $1 million for larger bespoke tents. We recommend you provide us with a brief on your project so we can find a tent that suits your budget.

We offer a range of incentives for orders greater than 5 tents, or by paying 100% of order (excl shipping, taxes, duty etc.) at time of ordering. This can be discussed once we have an understanding of model, quantity and extras required.

Site

Yes, with our innovative Brace and Lift Kits we can be built on any terrain. Designed to provide strong, safe and level bracing independent of the site profile. Our telescopic lift kits are available in 1, 2 and 3m. Kits are then cut to the exact size required to fit the ground profile and the desired elevation.

Eco Structures galvanised steel framework is rated to Wind Region D (317km/h). Please get in contact with our team for more information about designing your project.

Providing the area doesn’t have rock, we recommend using our patented eco anchoring system.  6 to 15 footings or eco anchors are required per eco tent depending on size and any add–ons. If your site has concrete present you will need to pour concrete footings with an engineers sign off.

Yes, site visits can be arranged (with notice). We charge a day rate and travel costs.

Planning Process

Yes, in most cases you will require a building permit, however we can assist in the process if required.

  • Feasibility Study
  • Architectural design
  • Master planning
  • 3D Renders
  • Development Approval and Building to Ausralian Projects

Regardless of if Eco Structures assist you or an external Architect/ Planner, the following reports are generally required:

  • Bushfire Report: An external consultant report that assesses your sites Bushfire Attack Level
  • Feature Survey/ Land Surveyor: An external consultant that accurately marks up significant trees, contours, and site features for council approval.
  • Geo Tech:  An external consultant to determine the soil classification of your site, permitting the use of Eco Anchors on your site.
  • Flora and Fauna assessment: If the site is within forest reserve or has significant vegetation where clearing is limited or prohibited.
  • Engineered Site Approval: Eco Structures provides you with an engineered system, but a local consultant will need to provide site-specific engineering
  • Energy Efficiency Report: An external consultant analysis that ensures that your project meets the necessary energy efficiency standards.
  • Wind Region: Determined by the architect / structural engineer.
  • Australian Projects- BCA Report: An external consultants report that demonstrates your project’s compliance with the Building Code of Australia.

Design

From wall to wall we recommend minimum 6 meters, depending on your location, utilities available and landscape.

On average our tents are 5.5m from the ground to the peak of PVC roof.

The external decking is 575mm above ground level, and the internal tent floor is 625mm above ground level.

Yes, we do! All our products are based on set modular sizes however there is flexibility with the layout of the product. Windows and doors can be customized to suit your layout and the Eco Tents can be linked together creating larger living spaces. 

Delivery

Yes, the system can be delivered to any location in the world! We have delivered over 165 projects in 18 countries.

As each custom packing and shipping request is unique, so too is each estimate. Estimates are not guaranteed until 45 – 30 days prior to shipment and may vary based on confirmed weight, dimensions, date, and other pertinent information.

This is a cost recoverable process, and our aim is to achieve the best possible prices for our customers. As a result, we give you the opportunity to pay and deal with recommended freight companies yourself, or we can entirely handle this process.

Your structures will be delivered to your nearest port, and for orders of 5 or more, sea freight will be included in the total order cost.

From the port you can make your own arrangements to site, or we can arrange all freight for you as required.

On quoting your order we will supply an indicative freight price. This price is only an estimate as costs are subject to change 30-45 days before delivery. Some factors that may cause variations in freight costs include; time of year, equipment required, location of site, availability, quantity of order.

Two delivery methods:

  1. We give you the option to purchase the shipping container in which the structures are supplied. All items will be loaded into the container and delivered as a whole and left for you on site. This is a popular option as these containers can be reused and refurbished.
  2. The alternate option is to unpack and collect the structures from the port using a freight forwarder. In this instance the equipment will need to be unpacked from the container and delivered loose to site usually by truck or barge. When using this method, you will need to organise equipment to unpack and load on to the organised freight forwarder. If you do not have suitable equipment available, we can arrange this for you at an additional charge.

From previous projects, we have identified a good indication of cost for a  single trailer is approximately $5 AUD per km.

Our shipping costs generally do not cover: arrival costs, import duty, local taxes, gst / vat, destuffing, delivery to site. Our experienced handling agents can advise on these costs.

Please visit click here for a breakdown- Worldwide Shipping

Dependent on site location- Anywhere between 2 weeks to 2 months.

Eco structures have highly efficient packing systems to ensure that approximately 9 x 4.2m structures can be packed into a standard size sea container. This gives you the choice to either unpack your delivery at the port or transport it to your property in a sea container. Canvas components will arrive in a protective cloth bag, while each structure and components are typically strapped and packed to a recycled wooden pallet so they can be conveniently forklifted into position.

Please note each and every order will have specific requirements subject to size, location and logistics. Our team will work with you to ensure an efficient, safe and punctual delivery.

We strategically place orders based on our project pipeline and the final project location to minimise freight time and carbon output.

Once your order is confirmed, we’ll provide details on its location according to our schedule. With 30 years of experience in international shipping and partnerships with trusted marine freight companies, we ensure a hassle free delivery.

Installation

Please click here for detailed installation information –Installation

  1. The most cost-effective way to install your Eco Structure is to follow our detailed instructions and build yourself.
  2. We can put you in contact with local installers who can erect the structures in accordance with our instructions. We have a list of preferred installers that we’d be happy to share with you and provide a turn-key price for this solution.
  3. We have experience trainers who can assist you with the installation process as a reasonable cost. This will be based on a day rate.
  4. Where necessary, we can come to site and provide full supervision of the installation process and project manage the complete entire install of our structures only.  In this case we will manage the installation of the Eco Structures only, everything else is under your control. This does not include; power, water, sewage, removal of site works, rubbish, machinery hire.
  5. If required we can manage a complete build, including all services and installation. In this case, we’d deal with all contractors. This is approximately 15% more.

Our products are designed to be easily assembled by a local builder (we provide a comprehensive installation guide for every purchase). However, for larger projects we are happy to provide a quote on the installation if required.

Eco Tents are supplied in kit form with all the working drawings and the instructions you require for assembly. You will need to prepare the site for installation and choose from a number of footing options. We recommend our Eco Anchor (this does not require the use of concrete) as a cost effective, durable solution ideally suited to remote locations.

The simple design of our eco tents and modules minimises the need for skilled labour to erect and install the structures. Our comprehensive installation guide provides all the information required and you or your local builder will have no issues installing and erecting our products.

For larger installations, we recommend one of our team members attend your site and assist with the initial installation and training to ensure you can complete the process safely and as quickly as possible. In some cases, our customers install our 4.2 models in just 2 days with 2 workers. Installation times will vary depending on the model, add-ons, site conditions, builder skill level, number of builders and weather. We can advise on this once we have a full brief on your project.

The small ‘building footprint’ on each of our luxury tents means that there is minimal excavation and disruption to the natural environment – flora and fauna can coexist uninhibited below each structure. The footings can also be counter-levered to allow for building on sloping surfaces.

Yes. Our modular systems enable our eco products to be disassembled and re-erected in a new location if required. However, our eco tents are designed so they can be permanent in any climate or weather.

The canvas takes approximately 1 – 2 hours to remove and put back on,  although we do not generally have clients removing unnecessarily due to the durability of our product.

Pop Up Tents are easy to install and dismantle in one day. We recommend labeling and photographing the process.

Eco Tents are permanent but can be detached from their base plates (connection piece to the foundation) for dismantling. Again, we suggest labeling and photographing each step.

Please click here for a tools list- Eco-Structures_Tool-List-2024.pdf

Materials

For a detailed list of the Warranty please click here- Product Warranty Information 

  • RT Canvas: 5 Year Limited Warranty. Estimated life 10-12 years minimum.
  • Flooring external WPC Board: 5 Year Limited Warranty. Estimated life 10 years minimum.
  • Floor joist and bearers – Blue Scope Lysaght 200c: 10 Year Limited Warranty. Estimated life 20 years minimum.
  • Structural Steel Frame: 15 Year Limited Warranty. Estimated life 25 -50 years minimum.

Durability, longevity, sturdiness, breathes better than synthetic fabrics, retains its shape and colour, class look and colour, ideally suited to the outdoors, 100% insect and vermin proof. Our canvas supplier is also ISO9001 accredited.

Our eco tents come in the standard canvas colours Red Sand, Sand and Grey.

100% insect and vermin proof.

Depending on the climate, the canvas will eventually attract some mold. All organic materials attract spores that are continually floating around in the air looking for the right conditions to set up home. However, our canvas is impregnated during the manufacture process with a mold and mildew resistant solution and a water repellent agent. If mould appears, the treatment process is very simple, we supply canvas care instructions which will help you with this.

All our products are treated with a flame retardant chemical, which makes them durable and helps them self extinguish. Fire test reports can be produced on request.

We use YKK zips and runners, we have had clients requesting a new door due to zip damage, this is generally due to how the zips are treated and maintained, we offer zip maintenance advice which generally eliminates any problems. With all wall panels being individual pieces, only the effected door or window needs to be replaced not the whole tent, this can be done easily.

The benefits include longevity of canvas from UV, water, dirt and dust. Please note that the high tensile roof is suitable for all areas, where the HPE shade net is not.

Canvas by nature can shrink up to 3% maximum, generally after it first gets wet. Canvas can start to shrink either after or before install, depending on humidity and storage conditions as a result of the moisture in the air, and the conditions at the time of storage and installation. We have designed our panels to allow for this shrinkage, although in the case that the canvas shrinks the full 3%, we can simply reduce the tightness by removing a couple of tek screws, bringing the canvas in 5-10mm as required.

Yes, we can supply a solid corrugated iron cabin roof, instead of a PVC tent roof. This incurs additional costs.

Climate Control

Our eco tents have been tried and tested in most environments around the globe for more than 15 years and are designed to remain in situ in all seasons.

The structural framing elements are certified to meet the ‘structural performance’ requirements of the building code of Australia and are suitable for use up to and including Cyclonic Wind Region ‘D’. All components are made from the highest quality materials and all exterior components are UV stabilized for longevity.

We have Hybrid Tents that offer home like insulation in a tent. There isn’t a location or temperature we can’t design for. 

Investing in sustainable and insulated building systems for your tourism accommodation may be a large initial financial outlay but in the long run there are many reasons to consider it. Not only will it lower your energy costs and carbon footprint, it will also prevent unwanted noise transferring through single skin canvas walls.

Your accommodation should be a place where guests can stay in peace and quiet. Our structurally insulated wall panels, and insulated blankets for the roof will create effective sound insulation ensuring a comfortable private sanctuary for your guests.

Insulation creates an important barrier between the outside and the inside of your accommodation and is just as relevant in cold regions as in hot ones. In cold/cool regions, insulation will keep your Eco Structure warm and limits the need for energy for heating, whereas in hot/warm regions the same insulation systems keep the heat out and reduce the need for air conditioning. As a result, if you insulate your Eco Structures properly, your guests will be comfortable all year round no matter the season!

By installing insulation it will also cut your cooling and heat expenditure by as much as 50%.

Yes, we have snow roof options which can be left up all year round, extending your season dramatically and in turn providing a greater ROI.

Yes- All conventional means of heating and cooling can be applied. We can also provide Air Conditioning brackets to help isntall split systems. 

Yes- We can provide examples of past projects with fireplaces. We recommend clients avoid cutting the PVC; instead, brace the flutes wider to avoid impacting the roof footprint.

Plumbing & Electricity

Plumbing and electricity is installed the same as in any other building. AC, fans, mechanical equipment, water-heaters as well as inlet and outlet pipes.

We recommend customers evaluate their own options available to them locally. We are happy to discuss options and offer some guidance and recommendations based on your project and your needs.

Yes, in remote environments it may not be viable or may be impossible to get power to sites due to its remote location or for other reasons. In this situation an off grid power system may well be a great option for you rather than running a generator. The off grid system can be supported by a generator to ensure you have plenty of energy, even when there is little solar energy available.