Merry Christmas and a Happy New Year! Please note our office is currently closed and we will be returning on January 6th.
Merry Christmas and a Happy New Year! Please note our office is currently closed and we will be returning on January 6th.
Product Warranty
Estimated life 25 – 50 years
Estimated life 20 years
Estimated life 12 years
Estimated life 10 – 12 years
Estimated life 10 years
Estimated life 20 years
Rhino Tuff FR 12oz Canvas is a medium weight fire retardant, waterproof canvas fabric. It is a high performance versatile polycotton fabric. The canvas fabric it is treated with superior impregnation treatment that locks in the waterproofing, water repellent, anti-rot and mildew properties, making your canvas mould resistant not mould proof, so you will need to care for your canvas.
CANVAS MAINTENANCE
MOULD OR STUBBORN STAINS
We recommend Paskal mould and mildew remover as it works very well and is readily available. For cleaning of mildew, roof run-off or other similar stains.
CANVAS SHRINKAGE
Canvas by nature shrinks can shrink up to 3% maximum, generally, after it first gets wet however can start to shrink either after or before install, depending on humidity and storage conditions as a result of the moisture in the air, and the conditions at the time of storage and installation. The first time your Eco Tent gets wet it may leak a little, do not worry, this is normal. Once it dries out for the first time that shrinking process
closes up any little holes
Why is this important?
This is important as we designed the Eco Tent canvas to be firm and not to loose which rapidly reduces noise on windy days and nights but if the canvas shrinks too much and the canvas becomes too tight it will place strain on the window mesh but more importantly the zips. If the door or window panel becomes too tight the zips will become hard to close and ultimately bust the zips
How is it fixed?
We have designed our panels to allow for this shrinkage, although in the case that the canvas shrinks the full 3%, we can simply reduce the tightness by removing a couple of tek screws, bringing the canvas in 5-10mm as required.
Our Tents are made with quality zippers. To prolong zipper life, do not “grind” the zippers around corners. If needed pull the canvas, windows or doors to help zippers glide smoothly. Keep them clean from dirt. Also lubricate the zips from time to time with Mr. Sheen.
In some instances the canvas is too tight and may cause zips to burst. Easing the tension on the canvas panels can ensure longevity of the zips. Remove the canvas hide (Velcro canvas cover hiding the rope track and tek screws), once the cover is removed unscrew all tek screws on the column and move the rope track in 5 – 10mm as required. Example detail below is for a 4.2m Tent wall, the rope track centers are 4100 apart (100mm less than the tent size chosen), moving one side in 10mm you will be 4090 apart, then repeat on the other side making the new distance of the rope track centers 4080. This 20mm should be enough to take the tension off the zips.
Should the tension be vertical, repeat the process on top and bottom rope tracks.
We recommend structural nuts/bolts should be visually inspected at least annually or after strong wind events or storms.
A visual inspection and general cleaning of the steelwork by washing with potable water and mild detergents to remove salts and other deleterious contaminants be conducted at least annually. Any signs of corrosion or deterioration of the steelwork and fasteners shall be repaired according to the recommendations of as/nzs 2312-2014 or other applicable standards.
All damaged galvanising shall be repaired by the application of a ‘zinc rich’ paint applied to 150 microns dry film thickness.
Our 900 GSM PVC Coated Membrane is a strong, flexible, and affordable material ideal for our Eco Structures. It features fire resistance, water repellent and anti-fungal properties.
PVC MAINTENANCE
Cleaning Process: To clean the PVC, use a soft brush and cold water only. Gently brush away any dirt, debris, or stains.
Avoid Harsh Chemicals: These substances can cause damage to the fabric and reduce its protective properties.
Promptly Remove Contaminants: Do not allow bird droppings, earth, sand, or vegetable matter to remain in contact with the fabric these can cause staining.
Mildew Spot Treatment: If mildew spots appear, brush them off before they become attached to the fabric.
MOULD OR STUBBORN STAINS
We recommend Paskal mould and mildew remover as it works very well and is readily available. For cleaning of mildew, roof run-off or other similar stains.
We recommend re-tensioning Roof Fly’s within 3 months of installation as the product would have had time to relax and settle.
If you do not have the High Wind Upgrade Stainless Steel Plates on your PVC Roof Fly, you will have Stainless D Rings. It is essential that these are also visually inspected after any strong wind event/storm as the wind vibrations can cause the D Ring to spin around, crushing/pinching the webbing & eventually will
cause failure.
Eco Structures Engineering requires remove the external fly sheet from the top of the tents.
Use an impact driver and socket to rattle loose the 8 hooks holding the fly in place. Pull the fly to the ground and take care as it will be heavy and cumbersome. Fold the fly sheet and store it in a safe place until the event has passed, if you have a bathpod, store it in there for extra weight.
From an asset protection perspective, remove all furniture from the tent. Store in a cool dry place, you may use the bathpod if you have one. While the canvas walls to the tent and the ceiling canvas can withstand higher wind speeds, they are not warranted for winds above 32m/s. The biggest risk to canvas panels is they will not withstand damage from airborne debris, falling trees etc. Replacement of these items is a relatively low cost if they are damaged.
Isolate Power – No need to isolate water particularly, but you may do so if you wish.
Roof Fabric Components should be removed from the tent structure when wind speeds are forecast to exceed 32 m/s.
* Fabric products that are subjected to wind speeds exceeding 32 m/s will not be warranted by Eco Structures Australia and should be thoroughly checked for fatigue before continued use.
| TENTS STRUCTURE | MAXIMUM STRUCTURAL WIND SPEED | MAXIMUM STRUCTURAL WIND SPEED |
|---|---|---|
| Fully assembled including the below components as a minimum | m/s | km/h |
|
42 | 151.2 |
| TENTS STRUCTURE | MAXIMUM STRUCTURAL WIND SPEED | MAXIMUM STRUCTURAL WIND SPEED |
|---|---|---|
| Framework only with all fabric products removed | m/s | km/h |
| 88 | 316.8 |
| FABRIC COMPONENTS * | MAXIMUM STRUCTURAL WIND SPEED | MAXIMUM STRUCTURAL WIND SPEED |
|---|---|---|
| m/s | km/h | |
| 32 | 115.2 |
LIMITED WARRANTY
Subject to all the terms, conditions, limitations and restrictions contained in this warranty including the specific percentage limitations of the Supplier’s liability in the table below, the Supplier provides a limited warranty that the steel structural frame of the goods will have a life prior to corrosion to structural failure of 15 years from the Warranty Date.
LIMITATIONS AND RESTRICTIONS
Subject to the Supplier’s obligations under laws which cannot be excluded, modified or restricted, the Supplier’s liability to the Customer under this warranty is limited or restricted as follows:
(a) the Supplier’s liability shall be limited to the Supplier’s choice of one of the following options:
(b) the Supplier’s liability under this warranty is further limited to the extent and for the time period stated in the table below to payment of a percentage of the cost to repair or replace, at the Supplier’s sole option, steel frame that structurally fails, and the Customer must pay the remaining portion of any such costs of repair or replacement of such steel frame.
| Failure occurring in year of warranty period | Supplier’s obligation to reimburse percentage of cost of repair or replacement of Steel Frame |
|---|---|
| Year 1-5 | 100% |
| Year 6-7 | 60% |
| Year 8-10 | 50% |
| Year 11-12 | 40% |
| Year 13-14 | 30% |
| Year 15 | 20% |
(c) notwithstanding any other provision hereof, this warranty shall not include or extend to:
(d) this warranty extends to the repair or replacement of the defective steel frame only and does not cover:
(e) this warranty does not cover corrosion to perforation, wholly or partly due to an event or cause beyond the reasonable control of the Supplier including:
(f) this warranty does not cover against aesthetic surface corrosion including white corrosion product or red rust on cut edges.
(g) the application of post paint treatments or systems to the steel frame will invalidate this warranty.
(h) for this warranty to be and remain effective, the following must occur:
(i) this Warranty excludes all other warranties, guarantees, conditions, offers, promises or assurances, whether express or implied, except to the extent that such warranties, guarantees, conditions, offers, promises or assurances, cannot be excluded by law.
(j) if the Supplier provides the Customer with new steel frame (whether of the same or equivalent material) to replace the defective steel frame covered by this warranty, the new steel frame will be covered by this warranty for the remainder of its term as if the new steel frame were the original steel frame. The Supplier will not provide the Customer with a new warranty in relation to the new steel frame provided to the Customer in accordance with this warranty.
NOTIFICATION AND CLAIM
(a) Please note that any claim under this warranty must be notified to the Supplier within a reasonable time (and in any event no more than 30 days) after the Customer first noticed or ought reasonably to have noticed the defect. If the Supplier is not notified of the claim within a reasonable time of the Customer first noticing the defect, the Supplier may in its absolute discretion deny the claim and the Supplier shall have no liability under this warranty.
(b) The Customer will bear the expense of claiming the warranty.
(c) To initiate a claim under this warranty, the Customer must contact the Supplier directly in writing.
LIMITED WARRANTY
Subject to all the terms, conditions, limitations and restrictions contained in this warranty including the specific percentage limitations of the Supplier’s liability in the table below, the Supplier provides a limited warranty that the steel purlins in the Goods will have a life prior to corrosion to structural failure of 10 years from the Warranty Date
LIMITATIONS AND RESTRICTIONS
Subject to the Supplier’s obligations under laws which cannot be excluded, modified or restricted, the Supplier’s liability to the Customer under this warranty is limited or restricted as follows:
(a) the Supplier’s liability shall be limited to the Supplier’s choice of one of the following options:
(b) the Supplier liability under this warranty is further limited to the extent and for the time period stated in the table below to payment of a percentage of the cost to repair or replace, at the Supplier’s sole option, steel purlins that structurally fail, and the Customer must pay the remaining portion of any such costs of repair or replacement of such steel purlins.
| Failure occurring in year of warranty period | Supplier’s obligation to reimburse percentage of cost of repair or replacement of Membrane |
|---|---|
| Year 1-3 | 100% |
| Year 4-5 | 50% |
| Year 6-7 | 40% |
| Year 8-9 | 30% |
| Year 10 | 20% |
(c) notwithstanding any other provision hereof, this warranty shall not include or extend to:
(d) this warranty extends to the repair or replacement of the defective steel purlins only and does not cover:
(e) this warranty does not cover corrosion to perforation, wholly or partly due to an event or cause beyond the reasonable control of the Supplier including:
(f) this warranty does not cover against aesthetic surface corrosion including white corrosion product or red rust on cut edges.
(g) the application of post paint treatments or systems to the steel purlins will invalidate this warranty.
(h) for this warranty to be and remain effective, the following must occur:
(i) this Warranty excludes all other warranties, guarantees, conditions, offers, promises or assurances, whether express or implied, except to the extent that such warranties, guarantees, conditions, offers, promises or assurances, cannot be excluded by law.
(j) if the Supplier provides the Customer with new steel purlins (whether of the same or equivalent material) to replace the defective steel purlins covered by this warranty, the new steel purlins will be covered by this warranty for the remainder of its term as if the new steel purlins were the original steel purlins. The Supplier will not provide the Customer with a new warranty in relation to the new steel purlins provided to the Customer in accordance with this warranty.
NOTIFICATION AND CLAIM
(a) Please note that any claim under this warranty must be notified to the Supplier within a reasonable time (and in any event no more than 30 days) after the Customer first noticed or ought reasonably to have noticed the defect. If the Supplier is not notified of the claim within a reasonable time of the Customer first noticing the defect, the Supplier may in its absolute discretion deny the claim and the Supplier shall have no liability under this warranty.
(b) The Customer will bear the expense of claiming the warranty.
(c) To initiate a claim under this warranty, the Customer must contact the Supplier directly in writing.
LIMITED WARRANTY
Subject to all the terms, conditions, limitations and restrictions contained in this warranty including the specific percentage limitations of the Supplier’s liability in the table below, the Supplier provides a limited warranty of the 900 GSM PVC Knife Coated Fabric Anti -UV (the roof membrane of the goods exposed to the elements) against defect in the membrane that decreases the performance and function of the membrane and that the membrane will remain waterproof for 10 years from the Warranty Date.
LIMITATIONS AND RESTRICTIONS
Subject to the Supplier’s obligations under laws which cannot be excluded, modified or restricted, the Supplier’s liability to the Customer under this warranty is limited or restricted as follows:
(a) the Supplier’s liability shall be limited to the Supplier’s choice of one of the following options:
providing the same membrane or part thereof to replace the defective membrane or defective part thereof;
1. providing an equivalent membrane or part thereof to replace the defective membrane or defective part thereof; or
2. the cost of repairing the defective membrane.
(b) the Supplier’s liability under this warranty is further limited to the extent and for the time period stated in the table below to payment of a percentage of the cost to repair or replace, at the Supplier’s sole option, the defective membrane or defective part thereof, and the Customer must pay the remaining portion of any such costs of repair or replacement of the membrane.
| Failure occurring in year of warranty period | Supplier’s obligation to reimburse percentage of cost of repair or replacement of Membrane |
|---|---|
| Year 1-3 | 100% |
| Year 4-5 | 50% |
| Year 6-7 | 40% |
| Year 8-9 | 30% |
| Year 10 | 20% |
(c) notwithstanding any other provision hereof, this warranty shall not include or extend to:
(d) this warranty extends to the repair or replacement of the defective membrane only and does not cover:
(e) this warranty does not cover any defect or damage to the membrane or any part thereof that in the sole judgment of the Supplier was sustained during transport, handling, storage, erection, dismantling or re-erection;
(f) this warranty does not cover any defect or damage to the membrane or any part thereof that in the sole judgment of the Supplier has been caused or contributed to by:
guidelines;
(g) this Warranty excludes all other warranties, guarantees, conditions, offers, promises or assurances, whether express or implied, except to the extent that such warranties, guarantees, conditions, offers, promises or assurances, cannot be excluded by law.
(h) if the Supplier provides the Customer with a new membrane (whether of the same or equivalent material) to replace the defective membrane covered by this warranty, the new membrane will be covered by this warranty for the remainder of its term as if the new membrane were the original membrane. The Supplier will not provide the Customer with a new warranty in relation to the new membrane provided to the Customer in accordance with this warranty.
NOTIFICATION AND CLAIM
(a) Please note that any claim under this warranty must be notified to the Supplier within a reasonable time (and in any event no more than 30 days) after the Customer first noticed or ought reasonably to have noticed the defect. If the Supplier is not notified of the claim within a reasonable time of the Customer first noticing the defect, the Supplier may in its absolute discretion deny the claim and the Supplier shall have no liability under this warranty.
(b) The Customer will bear the expense of claiming the warranty.
(c) To initiate a claim under this warranty, the Customer must contact the Supplier directly in writing.
LIMITED WARRANTY
Subject to all the terms and conditions contained in this warranty including the specific percentage limitations of the Supplier’s liability in the table below, the Supplier provides a limited warranty that the canvas in the Goods will be free from material defects under normal conditions for 5 years from the Warranty Date. This limited warranty covers defects in materials or workmanship, rotting, warping, cracks, splits, splinters or structural damage from termites subject to the limitations and restrictions below.
LIMITATIONS AND RESTRICTIONS
Subject to the Supplier’s obligations under laws which cannot be excluded, modified or restricted, the Supplier’s liability to the Customer under this warranty is limited or restricted as follows:
(a) the Supplier’s liability shall be limited to the Supplier’s choice of one of the following options:
(b) the Supplier’s liability under this warranty is further limited to the extent and for the time period stated in the table below to payment of a percentage of the cost to repair or replace, at the Supplier’s sole option, the defective canvas or the defective part thereof, and the Customer must pay the remaining portion of any such costs of repair or replacement of the canvas.
| Failure occurring in year of warranty period | Supplier’s obligation to reimburse percentage of cost of repair or replacement of Membrane |
|---|---|
| Year 1-3 | 100% |
| Year 4 | 60% |
| Year 5 | 40% |
(c) notwithstanding any other provision hereof, this warranty shall not include or extend to:
(d) this warranty extends to the repair or replacement of the damaged canvas only and does not cover:
(e) this warranty does not cover any defect or damage to the canvas or any part thereof that in the sole judgment of the Supplier was sustained during transport, handling, storage, erection, dismantling or re-erection, including the canvas not being stored in a climate controlled place and installed within 30 days of delivery.
(f) this warranty does not cover any defect or damage to the canvas or any part thereof that in the sole judgment of the Supplier has been caused or contributed to by:
(g) this Warranty excludes all other warranties, guarantees, conditions, offers, promises or assurances, whether express or implied, except to the extent that such warranties, guarantees, conditions, offers, promises or assurances, cannot be excluded by law.
(h) if the Supplier provides the Customer with new canvas (whether of the same or equivalent material) to replace the defective canvas covered by this warranty, the new canvas will be covered by this warranty for the remainder of its term as if the new canvas were the original canvas. The Supplier will not provide the Customer with a new warranty in relation to the new canvas provided to the Customer in accordance with this warranty.
NOTIFICATION AND CLAIM
(a) Please note that any claim under this warranty must be notified to the Supplier within a reasonable time (and in any event no more than 30 days) after the Customer first noticed or ought reasonably to have noticed the defect. If the Supplier is not notified of the claim within a reasonable time of the Customer first noticing the defect, the Supplier may in its absolute discretion deny the claim and the Supplier shall have no liability under this warranty.
(b) The Customer will bear the expense of claiming the warranty.
(c) To initiate a claim under this warranty, the Customer must contact the Supplier directly in writing.
LIMITED WARRANTY
Subject to all the terms, conditions, limitations and restrictions contained in this warranty including the specific percentage limitations of the Supplier’s liability in the table below, the Supplier provides a limited warranty that the Eco Decking in the Goods will be free from defects under normal conditions for 5 years from the Warranty Date. This limited warranty covers defects in materials or workmanship and rotting, warping, cracks, splits, splinters or structural damage from termites.
LIMITATIONS AND RESTRICTIONS
Subject to the Supplier’s obligations under laws which cannot be excluded, modified or restricted, the Supplier’s liability to the Customer under this warranty is limited or restricted as follows:
(a) the Supplier’s liability shall be limited to the Supplier’s choice of one of the following options:
(b) the Supplier’s liability under this warranty is further limited to the extent and for the time period stated in the table below to payment of a percentage of the cost to repair or replace, at the Supplier’s sole option, the defective Eco Decking or the defective part thereof, and the Customer must pay the remaining portion of any such costs of repair or replacement of the Eco Decking.
| Failure occurring in year of warranty period | Supplier’s obligation to reimburse percentage of cost of repair or replacement of Membrane |
|---|---|
| Year 1-3 | 100% |
| Year 4 | 40% |
| Year 5 | 30% |
(c) notwithstanding any other provision hereof, this warranty shall not include or extend to:
(d) this warranty extends to the repair or replacement of the defective Eco Decking only and does not cover:
(e) this warranty does not cover any defect or damage to the Eco Decking or any part thereof that in the sole judgment of the Supplier was sustained during transport, handling, storage, erection, dismantling or re-erection;
(f) this warranty does not cover any defect or damage to the Eco Decking or any part thereof that in the sole judgment of the Supplier has been caused or contributed to by:
(g) this Warranty excludes all other warranties, guarantees, conditions, offers, promises or assurances, whether express or implied, except to the extent that such warranties, guarantees, conditions, offers, promises or assurances, cannot be excluded by law.
(h) if the Supplier provides the Customer with a new Eco Decking (whether of the same or equivalent material) to replace the defective Eco Decking covered by this warranty, the new Eco Decking will be covered by this warranty for the remainder of its term as if the new Eco Decking were the original Eco Decking. The Supplier will not provide the Customer with a new warranty in relation to the new Eco Decking provided to the Customer in accordance with this warranty.
NOTIFICATION AND CLAIM
(a) Please note that any claim under this warranty must be notified to the Supplier within a reasonable time (and in any event no more than 30 days) after the Customer first noticed or ought reasonably to have noticed the defect. If the Supplier is not notified of the claim within a reasonable time of the Customer first noticing the defect, the Supplier may in its absolute discretion deny the claim and the Supplier shall have no liability under this warranty.
(b) The Customer will bear the expense of claiming the warranty.
(c) To initiate a claim under this warranty, the Customer must contact the Supplier directly in writing.
LIMITED WARRANTY
Subject to all the terms, conditions, limitations and restrictions contained in this warranty including the specific percentage limitations of the Supplier’s liability in the table below, the Supplier provides a limited warranty that the wall panels in the Goods will have a life prior to structural failure of 10 years from the Warranty Date.
LIMITATIONS AND RESTRICTIONS
Subject to the Supplier’s obligations under laws which cannot be excluded, modified or restricted, the Supplier’s liability to the Customer under this warranty is limited or restricted as follows:
(a) the Supplier’s liability shall be limited to the Supplier’s choice of one of the following options:
(b) the Supplier liability under this warranty is further limited to the extent and for the time period stated in the table below to payment of a percentage of the cost to repair or replace, at the Supplier’s sole option, wall panels that structurally fail, and the Customer must pay the remaining portion of any such costs of repair or replacement of such wall panels.
| Failure occurring in year of warranty period | Supplier’s obligation to reimburse percentage of cost of repair or replacement of Membrane |
|---|---|
| Year 1-3 | 100% |
| Year 4-5 | 50% |
| Year 6-7 | 40% |
| Year 8-9 | 30% |
| Year 10 | 20% |
(c) notwithstanding any other provision hereof, this warranty shall not include or extend to:
(d) this warranty extends to the repair or replacement of the defective wall panels only and does not cover:
(e) this warranty does not cover corrosion to perforation, wholly or partly due to an event or cause beyond the reasonable control of the Supplier including:
(f) for this warranty to be and remain effective, the following must occur:
(g) this Warranty excludes all other warranties, guarantees, conditions, offers, promises or assurances, whether express or implied, except to the extent that such warranties, guarantees, conditions, offers, promises or assurances, cannot be excluded by law.
(h) if the Supplier provides the Customer with new wall panels (whether of the same or equivalent material) to replace the defective wall panels covered by this warranty, the new wall panels will be covered by this warranty for the remainder of its term as if the new wall panels were the original wall panels. The Supplier will not provide the Customer with a new warranty in relation to the new wall panels provided to the Customer in accordance with this warranty.
NOTIFICATION AND CLAIM
(a) Please note that any claim under this warranty must be notified to the Supplier within a reasonable time (and in any event no more than 30 days) after the Customer first noticed or ought reasonably to have noticed the defect. If the Supplier is not notified of the claim within a reasonable time of the Customer first noticing the defect, the Supplier may in its absolute discretion deny the claim and the Supplier shall have no liability under this warranty.
(b) The Customer will bear the expense of claiming the warranty.
(c) To initiate a claim under this warranty, the Customer must contact the Supplier directly in writing.
